Support

One canonical place to reach the Svoi team. This page satisfies app-store support discoverability and is the single source of truth for contact channels.

Ways to contact support

• Support email: support@svoi.red
• Security email: security@svoi.red — routed as priority.
• Legal inquiries: legal@svoi.red.

Report abuse

If an account, message, or space is used to harass, scam, or distribute illegal material, report it:

• from inside the app: Chat menu → Report,
• or by email to abuse@svoi.red with a link or screenshot.

Reports sent to support@svoi.red with the subject report abuse are handled on the same queue.

Account and billing

• Account and sign-in questions: support@svoi.red.
• Billing, subscription, and payment-receipt questions: include the last 4 digits of the transaction or the order id in your message. Do not send full card numbers.
• Subscription-related FAQ entries are covered on the pricing page.

App review support note

App-store reviewers and compliance teams can reach the Svoi product team directly at support@svoi.red with the subject app review. We respond within one business day on app review requests, ahead of the general support queue.

Related topics

• Deleting an account: see the account deletion page.
• Privacy policy and data handling: see the privacy page.
• Terms of service: see the terms page.
• Security model: see the security page.

Last updated: 2026-04-12.